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NURS FPX 6214 Assessment 2 Stakeholder Meeting

Student Name

Capella University

NURS-FPX 6214 Health Care Informatics and Technology

Prof. Name:

Date

 Stakeholder Identification

 I am thrilled to present to you the strategic initiative undertaken by the Mayo Clinic towards the integration of Remote Patient Monitoring (RPM) technology. This adoption represents a proactive response to critical issues in healthcare delivery, rooted in a meticulous needs assessment process. As we delve into this presentation, we will identify key stakeholders crucial to the technology acquisition meeting and explore various knowledge gaps, uncertainties, and areas needing further clarification. Firstly, let’s discuss the stakeholders who should be present at the technology acquisition meeting.

We propose the inclusion of healthcare providers, administrators, IT staff, department heads, patients, regulatory agencies, and vendors. Each stakeholder brings a unique perspective and expertise necessary for the successful adoption of RPM technology (Dvir. Et al., 2023). Healthcare providers offer insights into clinical workflows, administrators ensure resource allocation aligns with organizational goals, and IT staff provide technical expertise for seamless integration. Department heads represent department-specific needs, while patients’ involvement ensures the technology meets their expectations. Regulatory agencies and vendors offer guidance on compliance requirements and technical support, respectively (Olivencia et al., 2022).

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Now, let’s address some knowledge gaps and uncertainties identified through the assessment process. While the needs assessment was thorough, certain areas require further clarification. Firstly, we need more information on how RPM technology addresses explicitly identified gaps in patient care and nursing challenges. Additionally, details on stakeholder engagement strategies and their influence on decision-making are needed (Miranda et al., 2023).

Compliance with safety requirements and regulatory considerations, particularly HIPAA regulations and data security standards, requires elaboration. Strategies for addressing potential staff resistance and patient involvement in the decision-making process also need to be outlined (Rockwern et al., 2021). The Mayo Clinic’s adoption of RPM technology exemplifies a comprehensive approach to addressing healthcare challenges. By engaging key stakeholders and addressing knowledge gaps, we aim to ensure the successful integration of RPM technology into our healthcare delivery system. Together, we can enhance patient outcomes, improve efficiency, and uphold our commitment to patient-centered care.

Meeting Announcement and Agenda Assumptions

I am pleased to announce an upcoming meeting focused on the integration of Remote Patient Monitoring (RPM) technology at the Mayo Clinic. Your attendance is crucial as we aim to strategically address critical issues in healthcare delivery and elevate patient outcomes. The agenda for the meeting is meticulously crafted to ensure that we cover all essential aspects of the RPM technology adoption process. Firstly, we will commence with opening remarks, providing an introduction to the purpose and scope of the meeting, followed by an elucidation of the RPM technology adoption strategy.

Subsequently, a detailed presentation on RPM technology will be delivered, outlining its features, benefits, and potential impact on healthcare delivery. Stakeholder engagement will be a focal point, where we will identify key stakeholders and engage in discussions regarding their roles, responsibilities, and expectations. This segment aims to align all stakeholders with the overarching objectives of the RPM implementation project. Moreover, we will address knowledge gaps, pinpoint uncertainties and missing information, and formulate strategies for resolution and clarification.

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Strategizing the RPM implementation will be the subsequent agenda item, where we will collaboratively develop an action plan and establish a timeline for the implementation phases. This will ensure a structured approach towards the successful integration of RPM technology into our healthcare delivery system. Following this, we will open the floor for a Q&A session, allowing attendees to pose questions, express concerns, and provide feedback. Concluding the meeting, we will outline the next steps and deliver closing remarks summarizing the outcomes.

Action items and responsibilities will be assigned, ensuring accountability and progress tracking post-meeting. The agenda items have been curated to accurately reflect the purpose and scope of the meeting, providing clarity and comprehensiveness in our discussions. We anticipate a fruitful and collaborative debate that will propel us closer to our goal of enhancing healthcare delivery at the Mayo Clinic through RPM technology integration.

Telehealth Technology Benefits and Evaluation Criteria

In the next step, we discuss how the implementation of new or advanced telehealth technology, specifically Remote Patient Monitoring (RPM) as exemplified by the Mayo Clinic’s initiative, can significantly enhance patient outcomes and organizational effectiveness. Firstly, let’s delve into the goals and elements of a plan that would garner support for implementation. Such a plan would involve clear communication of the technology’s benefits, robust stakeholder engagement, comprehensive training programs, and practical support systems. By ensuring that stakeholders understand how RPM technology addresses current care gaps and improves patient access to care, we can garner their support for its implementation.

Additionally, involving stakeholders in decision-making and providing thorough training and support are essential for successful adoption (Abdolkhani et al., 2021). Now, let’s explore how RPM technology can address crucial outcomes. RPM enables continuous remote monitoring of patient’s vital signs, medication adherence, and symptom progression. This capability facilitates early discovery of health issues, timely involvement, and active management of chronic conditions, leading to improved patient outcomes, reduced hospital readmissions, and enhanced quality of life. Furthermore, RPM empowers patients to actively participate in their care through remote communication with healthcare providers and access to educational resources (Taylor et al., 2021).

NURS FPX 6214 Assessment 2 Stakeholder Meeting

In terms of quality and safety, RPM technology enhances patient safety by enabling remote monitoring and early identification of potential health risks. By providing healthcare workers with real-time information on patients’ health positions, the technology facilitates informed clinical decision-making, adherence to evidence-based practice guidelines, and timely interventions (Alanazi & Daim, 2021). Moreover, RPM minimizes the need for in-person visits, reducing the risk of exposure to infectious diseases and improving overall patient safety. Additionally, by streamlining nursing workflows, automating data collection, and reducing administrative burdens, RPM allows nurses to focus more on direct patient care, thus fostering a patient-centered approach to nursing practice (Coffey et al., 2022).

Finally, let’s consider the criteria for evaluating organizational effectiveness. These criteria include enhanced patient consequences, improved patient satisfaction, improved workflow efficiency, cost savings, and compliance with regulatory standards. By assessing key performance indicators such as patient engagement metrics, healthcare utilization rates, readmission rates, and staff productivity, organizations can measure the impact of RPM technology on organizational effectiveness. Additionally, feedback mechanisms, performance evaluations, and continuous quality improvement processes are essential for monitoring and optimizing the effectiveness of telehealth solutions over time (Baughman et al., 2024).

Outcome Measures and Data Evaluation for Telehealth Technology

Let’s discuss the crucial outcome measures that organizations or patient care settings will utilize to regulate the effectiveness of new or advanced telehealth technology, focusing mainly on Remote Patient Monitoring (RPM) as showcased by the Mayo Clinic’s initiative. These outcome measures are instrumental in assessing the influence of telehealth technology on patient care quality, safety, and organizational effectiveness. Firstly, let’s delve into the outcome measures reflective of quality and safety concerns. These include reductions in hospital readmission rates, improvements in chronic disease management, and enhancements in patient satisfaction scores.

By monitoring these outcomes, organizations can gauge the effectiveness of RPM technology in enhancing patient outcomes, minimizing adverse events, and optimizing patient satisfaction while maintaining safety standards (Haddad et al., 2023). Furthermore, assessing healthcare utilization metrics provides insights into the efficiency and cost-effectiveness of telehealth technology. Reductions in emergency department visits, hospital length of stay, and healthcare costs associated with chronic disease management are key metrics that indicate the technology’s ability to optimize resource utilization and streamline care delivery processes, ultimately enhancing organizational effectiveness (Guzman et al., 2022).

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Additionally, compliance with regulatory standards, such as HIPAA regulations for patient privacy and data security, is a critical outcome measure. Ensuring that the technology meets regulatory requirements and safeguards patient confidentiality and privacy protections is essential for maintaining trust and credibility with patients and regulatory agencies (Ferreira,2020). Now, let’s consider the quality of existing data related to these outcome measures. It is imperative to assess the reliability, validity, and comprehensiveness of the data sources.

This involves evaluating the accuracy of data collection methods, the completeness of data capture, and the consistency of data reporting across different healthcare settings. By ensuring the validity and reliability of data, organizations can make informed decisions regarding the effectiveness of telehealth technology and identify areas for improvement in data collection and reporting processes (Kruklitis et al., 2022).

Patient Confidentiality and Privacy Concerns in Telehealth Technology

Now I want to address an essential aspect of implementing new or upgraded telehealth technology, precisely, Remote Patient Monitoring (RPM), as exemplified by the Mayo Clinic’s initiative: patient confidentiality and privacy concerns. As we embrace technological advancements to enhance patient care, it’s crucial to ensure that patient information remains secure and protected. One of the primary information security concerns likely to be raised is the risk of unauthorized access to patient data. With telehealth technology, there may be concerns about the transmission and storage of sensitive medical information over digital networks.

Additionally, there could be apprehension regarding potential breaches or cyberattacks that could compromise patient privacy (Hamoud et al., 2022). Encouraging efficient technology use policies that put patient confidentiality and privacy first is crucial to easing these worries. To protect information about patients, this entails putting robust data encryption protocols, limits on access, and secure methods of authentication into place. Furthermore, organizations must ensure compliance with regulatory standards such as HIPAA to protect patients’ privacy rights (Jarrin & Parakh, 2021).

Additionally, it’s vital to communicate the enhanced safeguards provided by the technology to reassure patients and stakeholders. For example, RPM technology may offer advanced features such as end-to-end encryption, secure data transmission channels, and secure cloud storage options. Highlighting these enhanced safeguards can serve as a selling point, demonstrating our commitment to protecting patient confidentiality and privacy (Ahmed & Kannan, 2021). In promoting effective technology use policies, organizations must also prioritize transparency and accountability. This includes educating patients and healthcare providers about data security practices, obtaining informed consent for data collection and sharing, and implementing mechanisms for monitoring and reporting any security incidents or breaches (Paul et al., 2023).

Deployment Steps and Timeline for Telehealth Technology

Now, I will outline the steps and timeline needed to organize a new or advanced telehealth technology, specifically Remote Patient Monitoring (RPM), as demonstrated by the Mayo Clinic’s initiative. Deploying telehealth technology requires a systematic approach to ensure successful implementation and integration into existing healthcare systems. Firstly, the deployment process begins with comprehensive planning and preparation. This involves identifying key stakeholders, establishing clear objectives and goals for the deployment, and conducting a thorough assessment of the organization’s readiness for telehealth technology integration.

Additionally, staff responsibilities for implementing the action plan must be defined, with roles assigned to ensure accountability and effective collaboration (Ferrua et al., 2020). The next step in the deployment process is selecting and procuring the necessary resources for implementation. This includes acquiring the telehealth technology itself, as well as any additional hardware, software, or infrastructure required to support its functionality. Moreover, staff training and education programs must be developed and implemented to ensure that healthcare providers are proficient in using the technology effectively (Werf et al., 2021).

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Once the planning and resource acquisition phases are complete, the actual deployment of the telehealth technology can commence. This involves configuring the technology to meet the organization’s specific needs and requirements, integrating it with existing systems and workflows, and conducting pilot testing and validation to ensure functionality and usability. Moreover, staff must be educated on how to use the technology and provided with ongoing support to address any issues or challenges that may arise during deployment (Hayes et al., 2022).

In terms of timeline, the deployment process typically spans several months, depending on the difficulty of the technology and the organization’s readiness for implementation. A reasonable estimate for deployment could range from six to twelve months, taking into account potential causes of delay, such as technical challenges, staff training needs, and regulatory compliance requirements (Haddad et al., 2021). Assumptions underlying this timeline include the availability of necessary resources, such as funding, personnel, and technology infrastructure, as well as effective stakeholder engagement and collaboration throughout the deployment process. Additionally, the timeline assumes proactive risk management strategies to mitigate potential delays and ensure smooth implementation (Malakhov et al., 2023).

Conclusion

In conclusion, the assessment provides a comprehensive overview of the strategic initiative undertaken by the Mayo Clinic towards integrating Remote Patient Monitoring (RPM) technology. It identifies key stakeholders, addresses knowledge gaps and uncertainties, outlines meeting agendas and assumptions, discusses telehealth technology benefits and evaluation criteria, emphasizes outcome measures and data evaluation, highlights patient confidentiality and privacy concerns, and delineates deployment steps and timelines. In conclusion, the assessment underscores the Mayo Clinic’s commitment to enhancing healthcare delivery through RPM technology, focusing on stakeholder engagement, patient outcomes, organizational effectiveness, and data security to ensure successful implementation and integration.

References

Abdolkhani, R., Gray, K., Borda, A., & DeSouza, R. (2021). Recommendations for quality management of patient-generated health data in remote patient monitoring (Preprint). JMIR MHealth and UHealthhttps://doi.org/10.2196/35917 

Ahmed, M. I., & Kannan, G. (2021). Secure and lightweight privacy preserving internet of things integration for remote patient monitoring. Journal of King Saud University – Computer and Information Scienceshttps://doi.org/10.1016/j.jksuci.2021.07.016 

Alanazi, H., & Daim, T. (2021). Health technology diffusion: Case of remote patient monitoring (RPM) for the care of senior population. Technology in Society66, 101662. https://doi.org/10.1016/j.techsoc.2021.101662 

Baughman, D. J., Botros, P. A., & Waheed, A. (2024). Technology in medicine: Remote patient monitoring. FP Essentials537, 21–25. https://europepmc.org/article/med/38363361 

Coffey, J. D., Christopherson, L. A., Williams, R. D., Gathje, S. R., Bell, S. J., Pahl, D. F., Manka, L., Blegen, R. N., Maniaci, M. J., Ommen, S. R., & Haddad, T. C. (2022). Development and implementation of a nurse-based remote patient monitoring program for ambulatory disease management. Frontiers in Digital Health4https://doi.org/10.3389/fdgth.2022.1052408 

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Dvir, R., Goldsmith, C., Seavey, I., Vedlitz, A., Hammett, J., Bonet, S., Rao, A., Zahed, K., & Sasangohar, F. (2023). The policy environment of remote patient monitoring: evaluating stakeholders’ views. International Journal of Healthcare Technology and Management20(3), 249–275. https://doi.org/10.1504/ijhtm.2023.132455 

Ferreira, J. A. T. (2020). Security in remote monitoring devices in critical areas. Repositorium.sdum.uminho.pt. https://repositorium.sdum.uminho.pt/handle/1822/72018 

Ferrua, M., Minvielle, E., Fourcade, A., Lalloué, B., Sicotte, C., Palma, M. D., & Mir, O. (2020). How to design a remote patient monitoring system? A French case study. BMC Health Services Research20(1). https://doi.org/10.1186/s12913-020-05293-4 

Guzman, K. R. D., Snoswell, C. L., Taylor, M. L., Gray, L. C., & Caffery, L. J. (2022). Economic evaluations of remote patient monitoring for chronic disease: A systematic review. Value in Health25(6). https://doi.org/10.1016/j.jval.2021.12.001 

Haddad, T. C., Blegen, R. N., Prigge, J. E., Cox, D. L., Anthony, G. S., Leak, M. A., Channer, D. D., Underwood, P. Y., Williams, R. D., Hofschulte, R. D., Christopherson, L. A., Coffey, J. D., TerKonda, S. P., Yiannias, J. A., Costello, B. A., Russi, C. S., Colby, C. E., Ommen, S. R., & Demaerschalk, B. M. (2021). A scalable framework for telehealth: the mayo clinic center for connected care response to the COVID-19 pandemic. Telemedicine Reports2(1), 78–87. https://doi.org/10.1089/tmr.2020.0032 

Haddad, T. C., Maita, K. C., Avila, F. R., Guzman, R. A. T., Coffey, J. D., Christopherson, L. A., Leuenberger, A. M., Bell, S. J., Pahl, D. F., Garcia, J. P., Manka, L., Forte, A. J., & Maniaci, M. J. (2023). Patient satisfaction with a multi-site, multi-regional remote patient monitoring program for acute and chronic condition management: A survey-based descriptive analysis. Journal of Medical Internet Researchhttps://doi.org/10.2196/44528 

Hamoud, O. N., Kenaza, T., Challal, Y., Abdelatif, L. B., & Ouaked, M. (2022). Implementing a secure remote patient monitoring system. Information Security Journal: A Global Perspective, 1–18. https://doi.org/10.1080/19393555.2022.2047839 

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Hayes, C. J., Dawson, L., McCoy, H., Hernandez, M., Andersen, J., Ali, M. M., Bogulski, C. A., & Eswaran, H. (2022). Utilization of remote patient monitoring within the United States health care system: A scoping review. Telemedicine and E-Healthhttps://doi.org/10.1089/tmj.2022.0111 

Jarrin, R., & Parakh, K. (2021). Digital health regulatory and policy considerations. Digital Health, 191–207. https://doi.org/10.1016/b978-0-12-820077-3.00011-0 

Kruklitis, R., Miller, M., Valeriano, L., Shine, S., Opstbaum, N., & Chestnut, V. (2022). Applications of remote patient monitoring. Primary Care: Clinics in Office Practice49(4), 543–555. https://doi.org/10.1016/j.pop.2022.05.005 

Malakhov, K. (2023). Insight into the digital health system of Ukraine (eHealth): Trends, definitions, standards, and legislative revisions. International Journal of Telerehabilitation15(2). https://doi.org/10.5195/ijt.2023.6599 

Miranda, R., Oliveira, M. D., Nicola, P., Baptista, F. M., & Albuquerque, I. (2023). Towards a framework for implementing remote patient monitoring from an integrated care perspective: A scoping review. International Journal of Health Policy and Managementhttps://doi.org/10.34172/ijhpm.2023.7299 

Olivencia, S. B., Zahed, K., Sasangohar, F., Davir, R., & Vedlitz, A. (2022). Integration of remote patient monitoring systems into physicians work in underserved communities: Survey of healthcare provider perspectives. ArXiv (Cornell University)https://doi.org/10.48550/arxiv.2207.01489 

Paul, M., Maglaras, L., Ferrag, M. A., & Almomani, I. (2023). Digitization of healthcare sector: A study on privacy and security concerns. ICT Express9(4), 571–588. https://doi.org/10.1016/j.icte.2023.02.007 

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Rockwern, B., Johnson, D., & Sulmasy, L. S. (2021). Health information privacy, protection, and use in the expanding digital health ecosystem: A position paper of the American college of physicians. Annals of Internal Medicine174(7), 994–998. https://doi.org/10.7326/m20-7639 

Taylor, M. L., Thomas, E. E., Snoswell, C. L., Smith, A. C., & Caffery, L. J. (2021). Does remote patient monitoring reduce acute care use? A systematic review. BMJ Open11(3), e040232. https://doi.org/10.1136/bmjopen-2020-040232 

Werf, M. V., Bernard, J., Barta, D. T., Berg, J., Collins, T., Dowdy, M., Feiler, K., Moore, D. L., Sifri, C., Spargo, G., Taylor, C. W., Towle, C. B., & Wibberly, K. H. (2021). Pandemic telemedicine technology response plan and technology assessment phase 2: Pandemic action plan key issues and technology solutions for health care delivery organizations in a pandemic. Telemedicine and E-Healthhttps://doi.org/10.1089/tmj.2021.0215 





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