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NURS FPX 6214 Assessment 1 Technology Needs Assessment

Student Name

Capella University

NURS-FPX 6214 Health Care Informatics and Technology

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Technology Need Assessment

The integration of Remote Patient Monitoring (RPM) technology at the Mayo Clinic underscores a strategic response to critical issues in healthcare delivery, marked by a thorough needs assessment process. This assessment serves as the cornerstone for understanding current care gaps, optimizing resource allocation, and ensuring compliance with safety requirements and regulatory standards. By conducting a meticulous needs assessment, the Mayo Clinic gained valuable insights into patient care needs, allowing for the informed adoption of RPM technology to address identified challenges.

Furthermore, the evaluation facilitated stakeholder engagement, enabling alignment with organizational goals and fostering a patient-centered approach to care delivery. Moreover, the emphasis on safety considerations and regulatory compliance underscores a commitment to patient confidentiality and privacy protections. Through a comprehensive assessment, the Mayo Clinic not only addresses immediate nursing care challenges but also lays a foundation for sustainable improvements in patient outcomes and healthcare delivery efficiency.

Relevance and Importance of a Needs Assessment

The Mayo Clinic’s adoption of RPM technology highlights the essential relevance and importance of conducting a needs assessment within healthcare settings. This assessment serves as a foundational step in understanding the current needs and gaps in patient care, ensuring that interventions are aligned with the specific requirements of the patient population. Before integrating RPM, the Mayo Clinic likely engaged in a meticulous needs assessment process to comprehensively identify and prioritize areas for improvement.

Through this assessment, data on various aspects of patient care, including the prevalence of chronic conditions, frequency of hospital readmissions, and resource availability for remote monitoring, would have been collected and analyzed (Rashidy et al., 2021). The needs assessment played a crucial role in informing decision-making at the Mayo Clinic, providing decision-makers with valuable insights into the potential benefits of RPM technology in addressing identified needs and gaps in care provision. By leveraging data from the assessment, decision-makers could make informed choices about the implementation of RPM, ensuring that resources were allocated effectively to support this initiative.

NURS FPX 6214 Assessment 1 Technology Needs Assessment

Additionally, the needs assessment process likely involved active engagement with stakeholders, including patients, healthcare providers, and administrators, to gather diverse perspectives and ensure that the RPM implementation aligned with the overarching goals and objectives of the Mayo Clinic (Alanazi & Daim, 2021). Furthermore, the needs assessment identified assumptions underlying the suggested needs assessment, such as the assumption of stakeholder engagement and the assumption of resource availability, both essential for ensuring the success of RPM implementation (Williams et al., 2021).

Moreover, the needs assessment facilitated the optimization of resource allocation at the Mayo Clinic, allowing for strategic investments in technology infrastructure, staff training, and ongoing support systems necessary for successful RPM implementation. By understanding the specific needs of their patient population, the Mayo Clinic could allocate resources efficiently, maximizing the impact of their initiatives and ultimately improving patient outcomes. Furthermore, the needs assessment ensured that RPM adoption was focused on delivering tangible benefits to patients, particularly those with chronic conditions requiring continuous monitoring (Lawrence et al., 2023). Through the needs assessment, healthcare organizations like the Mayo Clinic can effectively address the evolving needs of their patient population and bring delicate patient-centered care.

Critical Issues in Nursing Care Affecting Patient Outcomes

The Mayo Clinic’s adoption of Remote Patient Monitoring (RPM) technology represents a proactive approach to addressing critical issues in nursing care and ultimately improving patient outcomes. By leveraging RPM, nurses gain the ability to continuously monitor patients’ vital signs, medication adherence, and symptom progression remotely. This capability is particularly significant for patients with chronic conditions like congestive heart failure (CHF), as it enables early intervention and prevention of adverse events (Mhanna et al., 2021). Moreover, RPM facilitates the reduction of 30-day readmission rates by allowing nurses to closely monitor patients post-discharge, identify signs of deterioration early, and intervene promptly. This capability not only improves patient outcomes but also aligns with healthcare leaders’ concerns regarding optimizing resource utilization and streamlining workflows (Muller et al., 2021).

Additionally, RPM technology equips nurses with real-time data on patients’ health status, enabling informed clinical decision-making and adherence to evidence-based practice guidelines. Nurses can utilize aggregated data from RPM devices to tailor individualized care plans, optimize medication regimens, and implement preventive strategies specific to CHF management. Furthermore, telehealth technology promotes patient engagement and self-management by empowering patients to actively participate in their care through remote communication with healthcare providers and access to educational resources.

This engagement not only enhances patient satisfaction but also fosters long-term adherence to treatment plans and lifestyle modifications, ultimately reducing healthcare costs (Muller et al., 2020). Furthermore, the implementation of RPM technology streamlines nursing workflows by automating data collection and reducing manual documentation burdens. This optimization of resources improves nursing efficiency and ensures equitable access to care for patients. It also enables nurses to focus more on direct patient care rather than administrative tasks, fostering a more patient-centered approach to nursing practice (Coffey et al., 2022). These considerations are essential for healthcare leaders when evaluating telehealth solutions to optimize nursing care delivery and enhance patient outcomes.

Safety Requirements and Regulatory Considerations

Implementing a novel or advanced telehealth technology, such as Remote Patient Monitoring (RPM) utilized by the Mayo Clinic, necessitates meticulous attention to safety requirements and regulatory considerations. These considerations are vital to ensure patient safety, data security, and compliance with federal and state standards for reimbursement. To protect patient privacy and stop illegal access to private medical data, telehealth platforms must first comply with strict data security standards, including those set forth by laws like the Health Insurance Portability and Accountability Act (HIPAA) (Rockwern et al., 2021).

Additionally, interoperability with existing healthcare systems is crucial, necessitating compliance with national standards such as Fast Healthcare Interoperability Resources (FHIR) to facilitate smooth data exchange between diverse healthcare providers. Furthermore, the clinical safety and effectiveness of telehealth technologies must be rigorously validated through clinical trials, usability testing, and peer-reviewed studies to support diagnoses, enhance care quality, and improve patient safety (Alverson, 2020). 

NURS FPX 6214 Assessment 1 Technology Needs Assessment

In order to be eligible for reimbursement, one must comply with both federal and state regulations. This includes following the meaningful use guidelines provided by organizations such as the Centers for Medicare & Medicaid Services (CMS). Healthcare institutions must also assess and mitigate potential risks associated with telehealth technology implementation, including liability issues related to medical errors or data breaches, through robust risk management protocols (Gadzinski et al., 2020). Additionally, mechanisms for continuous monitoring and quality improvement should be in place to identify and address safety issues promptly, involving regular audits, performance evaluations, and feedback mechanisms.

]Conducting a thorough needs assessment before implementing telehealth technology is critical to identifying specific safety requirements, regulatory obligations, and organizational needs, thereby ensuring the safe and effective use of telehealth solutions to enhance patient care quality, safety, and outcomes while safeguarding patient privacy and complying with regulatory standards (Nittari et al., 2020).

Patient Confidentiality and Privacy Protections

Several important factors need to be taken into account when thinking about privacy and confidentiality of patient protections in the context of implementing novel or upgraded telehealth technology, such as Remote Patient Monitoring (RPM) at the Mayo Clinic. Firstly, the technology must incorporate robust information security safeguards to protect patient data from unauthorized access or breaches. These safeguards may include encryption protocols, access controls, and secure authentication mechanisms to guarantee that only official personnel can access patient information.

Furthermore, the telehealth platform ought to comply with industry norms like the Health Insurance Portability and Accountability Act (HIPAA), which specifies guidelines for the confidentiality and security of patient medical records (Kovac, 2021). Furthermore, the technology must address potential security risks associated with its implementation. These risks may include vulnerabilities in the software or hardware components of the telehealth system, as well as threats such as cyberattacks or data breaches. To mitigate these risks, the technology should undergo rigorous security testing and assessment to identify and address any vulnerabilities proactively.

Additionally, protocols for monitoring and detecting security incidents should be implemented to enable prompt response and mitigation measures in the event of a breach or unauthorized access (Kim et al., 2020). In addressing patient confidentiality and privacy protections, it is essential to acknowledge knowledge gaps, unknowns, or areas of uncertainty that may exist. For instance, while the technology may incorporate robust security features, there may still be uncertainties regarding its resilience to emerging cyber threats or the effectiveness of security measures in real-world scenarios. Moreover, as telehealth technology evolves, new privacy concerns or regulatory requirements may appear, necessitating ongoing assessment and adaptation of security protocols to address these growing challenges (Alenoghena et al., 2023).

Impact of Stakeholders and Users’ End

The process of acquiring novel or upgraded telehealth technology, like the Mayo Clinic’s use of Remote Patient Monitoring (RPM), involves a number of stakeholders from within and outside the organization as well as end users, all of whom have the potential to have a significant impact. Internal stakeholders may include healthcare providers, administrators, IT staff, and department heads, while external stakeholders could comprise patients, regulatory agencies, vendors, and community organizations. The assumptions underlying this description include the assumption that internal stakeholders encompass various roles within the organization. In contrast, external stakeholders represent a broader network of individuals and entities with vested interests in healthcare delivery.

The role of stakeholders in the acquisition process is multifaceted. Healthcare providers, for instance, play a crucial role in evaluating the technology’s clinical relevance and usability, ensuring that it aligns with patient care needs and workflows (Tan et al., 2021). Administrators are responsible for assessing the financial implications of the acquisition, including budget allocation, return on investment, and reimbursement considerations. IT staff are tasked with evaluating the technology’s compatibility with existing systems, infrastructure requirements, and data security implications. External stakeholders, such as patients and regulatory agencies, may influence the acquisition process through their expectations, requirements, and feedback (Talwar et al., 2023). 

NURS FPX 6214 Assessment 1 Technology Needs Assessment

Stakeholders can significantly influence organizational change by championing the adoption of telehealth technology and advocating for its integration into existing workflows and processes. Effective engagement and communication with stakeholders are critical in sustaining a vision for change. This involves involving stakeholders early in the decision-making process, soliciting their input and feedback, and transparently communicating the rationale behind the technology acquisition. Additionally, creating opportunities for stakeholders to participate in training, education, and pilot programs can foster buy-in and ownership of the change initiative (Pierre, 2024).

However, the possibility of staff resistance must also be addressed proactively. Resistance to revolution may stem from worries about job security, perceived threats to professional autonomy, or unfamiliarity with the technology. To address resistance, organizations can provide comprehensive training and support programs to ensure that staff feel confident and competent in using the new technology. Additionally, fostering a culture of open communication, feedback, and continuous learning can help mitigate resistance and facilitate the smooth adoption and implementation of telehealth technology (Harris et al., 2021).


In conclusion, the Mayo Clinic’s integration of Remote Patient Monitoring (RPM) technology exemplifies a comprehensive approach to addressing healthcare challenges. Through rigorous needs assessment, they ensure alignment with patient care gaps and optimize resource allocation. By emphasizing safety requirements and regulatory compliance, patient privacy remains a priority. This strategic adoption not only addresses critical nursing care issues but also enhances overall healthcare efficiency and patient outcomes.


Alanazi, H., & Daim, T. (2021). Health technology diffusion: Case of remote patient monitoring (RPM) for the care of senior population. Technology in Society66, 101662. https://doi.org/10.1016/j.techsoc.2021.101662 

Alenoghena, C. O., Ohize, H. O., Adejo, A. O., Onumanyi, A. J., Ohihoin, E. E., Balarabe, A. I., Okoh, S. A., Kolo, E., & Alenoghena, B. (2023). Telemedicine: A survey of telecommunication technologies, developments, and challenges. Journal of Sensor and Actuator Networks12(2), 20. https://doi.org/10.3390/jsan12020020 

Alverson, D. C. (2020). Telemedicine and health information exchange: An opportunity for integration. Telemedicine, Telehealth and Telepresence, 63–76. https://doi.org/10.1007/978-3-030-56917-4_5 

Coffey, J. D., Christopherson, L. A., Williams, R. D., Gathje, S. R., Bell, S. J., Pahl, D. F., Manka, L., Blegen, R. N., Maniaci, M. J., Ommen, S. R., & Haddad, T. C. (2022). Development and implementation of a nurse-based remote patient monitoring program for ambulatory disease management. Frontiers in Digital Health4https://doi.org/10.3389/fdgth.2022.1052408 

Gadzinski, A. J., Ellimoottil, C., Odisho, A. Y., Watts, K. L., & Gore, J. L. (2020). Implementing telemedicine in response to the 2020 COVID-19 pandemic. Journal of Urologyhttps://doi.org/10.1097/ju.0000000000001033 

Harris, K. E. C., Durham, C., Logan, A., Smith, G., & Morris, R. D. (2021). Integration of telehealth education into the health care provider curriculum: A review. Telemedicine and E-Health27(2), 137–149. https://doi.org/10.1089/tmj.2019.0261 

Kim, D., Choi, J., & Han, K. (2020). Risk management-based security evaluation model for telemedicine systems. BMC Medical Informatics and Decision Making20(1). https://doi.org/10.1186/s12911-020-01145-7 

Kovac, M. (2021). HIPAA and telehealth: Protecting health information in a digital world. Journal of Intellectual Freedom & Privacy6(2), 6–9. https://doi.org/10.5860/jifp.v6i2.7556 

NURS FPX 6214 Assessment 1 Technology Needs Assessment

Lawrence, K., Singh, N., Jonassen, Z., Groom, L. L., Arias, V. A., Mandal, S., Schoenthaler, A., Mann, D., Nov, O., & Dove, G. (2023). Operational implementation of remote patient monitoring within a large ambulatory health system: Multimethod qualitative case study. JMIR Human Factors10, e45166. https://doi.org/10.2196/45166 

Mhanna, M., Beran, A., Nazir, S., Abdouh, A. A., Barbarawi, M., Sajdeya, O., Srour, O., Altujjar, M., Patel, R. B., & Eltahawy, E. A. (2021). Efficacy of remote physiological monitoring-guided care for chronic heart failure: An updated meta-analysis. Heart Failure Reviewshttps://doi.org/10.1007/s10741-021-10176-9 

Muller, A. E., Berg, R. C., Jardim, P. S. J., Johansen, T. B., & Ormstad, S. S. (2021). Can remote patient monitoring be the new standard in primary care of chronic diseases, post-COVID-19? Telemedicine and E-Healthhttps://doi.org/10.1089/tmj.2021.0399 

Muller, A. E., Ormstad, S. S., Jardim, P., Johansen, T. B., & Berg, R. (2020). Managing chronic illnesses with remote patient monitoring in primary health care. In munin.uit.no. Norwegian Institute of Public Health. https://munin.uit.no/handle/10037/18802 

Nittari, G., Khuman, R., Baldoni, S., Pallotta, G., Battineni, G., Sirignano, A., Amenta, F., & Ricci, G. (2020). Telemedicine practice: Review of the current ethical and legal challenges. Telemedicine and E-Health26(12), 1427–1437. https://doi.org/10.1089/tmj.2019.0158 

Pierre, I. (2024). Impact of the increased use of telehealth on health care management and administration: The case of new care management practices. Doctoral Dissertations and Projectshttps://digitalcommons.liberty.edu/doctoral/5148/ 

NURS FPX 6214 Assessment 1 Technology Needs Assessment

Rashidy, N. E., Sappagh, S. E., Islam, S. M. R., Bakry, H. M. El., & Abdelrazek, S. (2021). Mobile health in remote patient monitoring for chronic diseases: Principles, trends, and challenges. Diagnostics11(4), 607. https://doi.org/10.3390/diagnostics11040607 

Rockwern, B., Johnson, D., & Sulmasy, L. S. (2021). Health information privacy, protection, and use in the expanding digital health ecosystem: A position paper of the American college of physicians. Annals of Internal Medicine174(7), 994–998. https://doi.org/10.7326/m20-7639 

Talwar, S., Dhir, A., Islam, N., Kaur, P., & Almusharraf, A. (2023). Resistance of multiple stakeholders to e-health innovations: Integration of fundamental insights and guiding research paths. Journal of Business Research166, 114135. https://doi.org/10.1016/j.jbusres.2023.114135 

Tan, A. J., Rusli, K. D., McKenna, L., Tan, L. L., & Liaw, S. Y. (2021). Telemedicine experiences and perspectives of healthcare providers in long-term care: A scoping review. Journal of Telemedicine and Telecare, 1357633X2110492. https://doi.org/10.1177/1357633×211049206 

Williams, K., Markwardt, S., Kearney, S. M., Karp, J. F., Kraemer, K. L., Park, M. J., Freund, P., Watson, A., Schuster, J., & Beckjord, E. (2021). Addressing implementation challenges to digital care delivery for adults with multiple chronic conditions: Stakeholder feedback in a randomized controlled trial. JMIR MHealth and UHealth9(2), e23498. https://doi.org/10.2196/23498 

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