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NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Student Name

Capella University

NURS-FPX 4050 Coord Patient-Centered Care

Prof. Name:


Care Coordination Presentation to Colleagues

Greetings to all! I am Manjit, a health coordinator. The session will deliver essential aspects of care coordination approaches for working with people and communities. I will also cover features for change management, the benefit of ethical decision-making, and the impact of healthcare strategies on care coordination. 

Care coordination is an extensive strategy vital for managing patient health care, particularly with long-term diseases. It assures the timely and appropriate provision of care to each patient’s needs and preferences. Care coordination includes primary care, prevention, diagnosis, self-management support, interprofessional care, and disease therapy. Care coordination is essential for increased efficiency, lower costs, and improved care measures (Khatri et al., 2023).

Evidence-Based Strategies of Nurses for Collaborating with Patients

Effective collaboration is required between nurses, the healthcare team, and patients for the desired health outcomes. Evidence-based educational programs that are culturally appropriate and modified to specific medicines are essential. It enhances care delivery and improves collaboration (Jeong & Park, 2022).

Patient Education

Effective patient education is essential for patients and caregivers to take responsibility for their diseases. It is necessary to update the patient and their family participants about medication administration and challenges throughout the care coordination strategy. Educational initiatives have positive effects on behaviors, disease outcomes, and general quality of life for a variety of patient demographics. Nurses have an essential contribution to the success of educational programs (Correia et al., 2022).

Nurses collaborate with patients to provide efficient support and education about medicine, treatments, and possible drug adverse effects. Nurses educate patients using preferred language and culturally relevant and evidence-based care coordination strategies. The expansion of digital technology facilitates patient education in healthcare settings by using various smart apps to achieve desired health outcomes (Correia et al., 2022).

Shared Decision-Making

Shared Decision-Making (SDM) is a cooperative approach between patients and medical specialists collaborating to make decisions about assessment and treatment options. Person freedom and contribution to healthcare SDM are critical components of care coordination (Galletta et al., 2022). SDM encourages patients to manage and be responsible for their health through different aspects of care. Nurses are an integral part of SDM, raise awareness of health issues, and encourage adherence to preventative measures. Patients feel more empowered and make fewer clinical mistakes in the SDM process to attain better outcomes (Galletta et al., 2022).  

Cultural Competence Strategies

Cultural competence is essential for addressing the issue of culturally diverse patients and its influence on the early provision of quality care. It encourages healthcare experts to give patients and their families safe, efficient, and excellent care. Cultural competence promotes the health of all patients, especially those from minority backgrounds, through awareness, knowledge, sensitivity, and understanding (Solanas et al., 2022). Culturally competent caregivers frequently see reduced healthcare costs and more productive care coordination. Nurse-patient and family collaboration can be significantly improved by implementing techniques like raising cultural sensitivity and incorporating patient values into care plans. It develops effective cross-cultural communication to enhance patient health outcomes (Solanas et al., 2022).

Role of Communication in Care Coordination

Efficient communication in care coordination is essential in providing personalized care. Nurses and healthcare professionals encourage patients to listen to their concerns and preferences actively. Evidence-based resources empower patients and families to participate actively in their care decisions and enhance confidence (Hellzén et al., 2022). Effective communication improved patient understanding, health outcomes, and patient-centered care coordination. Nurses can gather systematic assessment data, engage patients in modified care plans, and guarantee smooth communication between patients and medical teams. Linguistic difficulties, social capability, and health terminology knowledge are all significant factors of active collaboration to deliver patients quality healthcare (Hellzén et al., 2022).

Change Management: Impact on Patient Experience

Change management guarantees that patients and healthcare authorities are updated clearly about changes to strategies, actions, and treatment proposals. In healthcare, effective change management addresses essential problems that affect patient satisfaction and the availability of personalized treatment (Hospodková et al., 2021). 

Lewin’s Change Management Model

Kurt Lewin’s model outlines the Unfreezing, Changing, and Refreezing phases of effective change management. Healthcare staff can use Lewin’s change management model to bring an open plan to manage the disease and accomplish personalized health care. In the Unfreezing phase, healthcare professionals and nurses aim to create awareness among patients about their health status, encouraging them to recognize the need for potential changes in care plans (Hospodková et al., 2021).

The Changing phase involves respecting patients’ needs and involving them in beneficial decision-making. It emphasizes understanding the needs of individuals during the change process. Finally, in the Refreezing phase, nurses and health staff are aware of therapy implications and educate patients about treatment, its consequences, and outcomes to manage side effects. It aligns with setting the changes and promoting overall wellness (Hidayat et al., 2023).

Lewin’s change management strategy is essential for excellent patient care by modifying care plans and involving patients in SDM. Contentment with the care received is shown in patient satisfaction. Patient experience assesses involvement, communication, and interactions throughout the entire health process. Patient satisfaction measures comfort, and knowledge evaluates the healthcare experience, including the emotional aspects (Mullally et al., 2023). 

Coordinated Care Plans and Ethical Decision Making

Collaborative health strategies and moral policies emphasize the importance of a well-integrated care system. It supports systematic communication, improved delivery procedures, and mutual discussions on the objectives of care. Coordinated care plans are based on ethical principles such as autonomy, beneficence, and nonmaleficence, aiming to address patients’ needs, avoid unnecessary care changes, and provide person-centered care.

By following autonomy and nonmaleficence principles, nurses safeguard that the patient’s well-being and care are not negotiated. The logical implications of the ethical principle of autonomy uphold patient preferences and recognize persons’ right to make decisions about their healthcare (Ullgren et al., 2022). Beneficence emphasizes recognizing coordinated care plans to enhance patient outcomes and minimize unnecessary interventions.

It is assumed that by providing care coordination based on moral principles, nurses can decrease cultural differences and improve patient satisfaction. The significance of the ethical approach with coordinated care plans is to improve patient health and adherence to treatment plans (Ullgren et al., 2022)

Impact of Health Care Policies on Health Outcomes and Patient Experiences

Health policies, such as the Family and Medical Leave Act (FMLA), have a profound impact on various aspects of medical care. FMLA facilitates improved patient outcomes by allowing individuals to take medical leave without job loss fears, fostering practical health actions. This policy positively influences patient well-being through more frequent health assessments and better management of chronic diseases (Alvarez et al., 2022).

Furthermore, aligning with FMLA, the implementation of paid parental leave policies promotes employee well-being, work-life balance, and a healthier work environment. Effective patient care coordination, guided by moral principles like autonomy and beneficence, is pivotal in healthcare policies. Coordinated care ensures active patient participation, reduces risks, addresses social disparities, and enhances patient satisfaction (Alvarez et al., 2022).

Healthy People 2030, a public health initiative, attempts to enhance medical quality and equity, ensuring universal access to necessary healthcare. Patient communication facilitated by medical professionals contributes to improved quality of life and addresses various social determinants to advance medical treatment. This program is vital for individual safety, promoting patient satisfaction, and eliminating healthcare inequities (Jackson et al., 2020).

The Health Insurance Portability and Accountability Act (HIPAA) plays a pivotal role in enhancing the patient experience by safeguarding medical information and fostering trust between patients and healthcare practitioners. HIPAA regulations on confidentiality encourage the sharing of sensitive information, leading to better-informed care (Palinkas et al., 2021).

Nurse’s Role in the Coordination and Continuum of Care

Nurses, integral frontline contributors to healthcare, are pivotal in care management and individualized patient care. Their diverse responsibilities include tailored therapy plans aligned with patients’ health conditions and preferences and providing dynamic support. Beyond medical care, nurses provide psychological assistance, education, and awareness, contributing to a treatment approach with enduring effects on patients and families (Briz et al., 2020).

Nurses significantly impact care coordination, fostering improved outcomes through evidence-based practices, effective communication, and collaboration with patients and families. A deep understanding of ethical principles and healthcare laws enhances nurses’ contributions to effective care coordination and optimal patient outcomes (Briz et al., 2020).


In summary, efficient care coordination is essential for maintaining patient health, mainly when long-term illnesses are involved. Nurses play a pivotal role in achieving personalized care, improved communication, evidence-based approaches, and ethical decision-making, contributing to better patient outcomes and satisfaction. Their crucial involvement ensures a comprehensive and practical healthcare experience.


Alvarez, C., Sims, H., Grant, K., Walczak, J., Lipman, P. D., Marsteller, J. A., & Cooper, L. A. (2022). Healthcare leadership perspectives on supporting frontline workers in health center settings during the pandemic. International Journal of Environmental Research and Public Health19(6), 3310. https://doi.org/10.3390/ijerph19063310

Briz, V. D., Romero, R. G., Montoya, I. de M., Vela, R. J., Riera, J. R., López, M. I., Gómez, M. V., Rodríguez, Á. S., & Caballero, V. G. (2020). Results of nurse case management in primary heath care: Bibliographic review. International Journal of Environmental Research and Public Health17(24), 9541. https://doi.org/10.3390/ijerph17249541  

Correia, J. C., Waqas, A., Aujoulat, I., Davies, M. J., Assal, J.-P., Golay, A., & Pataky, Z. (2022). Evolution of therapeutic patient education: A systematic scoping review and scientometric analysis. International Journal of Environmental Research and Public Health19(10), 6128. https://doi.org/10.3390/ijerph19106128

Galletta, M., Piazza, M. F., Meloni, S. L., Chessa, E., Piras, I., Arnetz, J. E., & D’Aloja, E. (2022). Patient involvement in shared decision-making: Do patients rate physicians and nurses differently? International Journal of Environmental Research and Public Health19(21). https://doi.org/10.3390/ijerph192114229

Hellzén, O., Kjällman Alm, A., & Holmström Rising, M. (2022). Primary healthcare nurses’ views on digital healthcare communication and continuity of care: A deductive and inductive content analysis. Nursing Reports12(4), 945–957. https://doi.org/10.3390/nursrep12040091

Hidayat, I., Purwarini, J., & Wilhelmus Hary Susilo. (2023). The effectiveness of leadership styles and strategies to improve nurses‘ electronic medical record quality based on Kurt Lewin’s theory. Jurnal Keperawatan Komprehensif : Comprehensive Nursing Journal9(4). https://doi.org/10.33755/jkk.v9i4.635

Hospodková, P., Berežná, J., Barták, M., Rogalewicz, V., Severová, L., & Svoboda, R. (2021). Change management and digital innovations in hospitals of five European countries. Healthcare9(11), 1508. https://doi.org/10.3390/healthcare9111508

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Jackson, D. N., Trivedi, N., & Baur, C. (2020). Re-prioritizing digital health and health literacy in Healthy People 2030 to affect health equity. Health Communication36(10), 1–8. https://doi.org/10.1080/10410236.2020.1748828

Jeong, H.-J., & Park, E.-Y. (2022). Patient-nurse partnerships to prevent medication errors: A concept development using the hybrid method. International Journal of Environmental Research and Public Health19(9), 5378. https://doi.org/10.3390/ijerph19095378

Khatri, R., Endalamaw, A., Erku, D., Wolka, E., Nigatu, F., Zewdie, A., & Assefa, Y. (2023). Continuity and care coordination of primary health care: A scoping review. BMC Health Services Research23(1). https://doi.org/10.1186/s12913-023-09718-8

Mullally, T., Nielsen, S., & Chung, S. Y. (2023). Planned change in modern hierarchical organizations: A three-step model. Journal of Professional Nursing46(46), 1–6. https://doi.org/10.1016/j.profnurs.2023.02.002

Palinkas, L. A., De Leon, J., Salinas, E., Chu, S., Hunter, K., Marshall, T. M., Tadehara, E., Strnad, C. M., Purtle, J., Horwitz, S. M., McKay, M. M., & Hoagwood, K. E. (2021). Impact of the COVID-19 pandemic on child and adolescent mental health policy and practice implementation. International Journal of Environmental Research and Public Health18(18), 9622. https://doi.org/10.3390/ijerph18189622

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Solanas, I., Rodríguez-Roca, B., Vanceulebroeck, V., Kömürcü, N., Kalkan, I., Tambo-Lizalde, E., Huércanos-Esparza, I., Casa Nova, A., Hamam-Alcober, N., Coelho, M., Coelho, T., Van Gils, Y., Öz, S. D., Kavala, A., & Subirón-Valera, A. B. (2022). Qualified nurses’ perceptions of cultural competence and experiences of caring for culturally diverse patients: A qualitative study in four European countries. Nursing Reports12(2), 348–364. https://doi.org/10.3390/nursrep12020034

Ullgren, H., Sharp, L., Fransson, P., & Bergkvist, K. (2022). Exploring health care professionals’ perceptions regarding shared clinical decision-making in both acute and palliative cancer care. International Journal of Environmental Research and Public Health19(23), 16134. https://doi.org/10.3390/ijerph192316134

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