NR 582 Week 3 Discussion Board

NR 582 Week 3 Discussion Board

Student Name

Chamberlain University

NR-582: Leadership and Role Development for Advanced Nursing Practice

Prof. Name:

Date

Application of Course Knowledge

Conflict Description and Stakeholders

During my nursing practice, I encountered a conflict involving a patient care technician while working on a travel contract. On that particular day, I was assigned to the Progressive Care Unit (PCU), where I was unfamiliar with the staff, supply room, and other aspects of the unit. I was responsible for caring for five patients, one of whom had been newly admitted from the Emergency Department (ED) with stroke-like symptoms. Despite my advice against it for safety reasons, the patient insisted on showering independently. I offered assistance or suggested a bed bath as alternatives. After notifying the patient care technician of the situation, she told me she would be available in 30 minutes. However, an hour later, the patient was still waiting for her shower. I ended up assisting the patient myself and later discovered that the technician had gone on her lunch break. I was frustrated because the technician could have informed me about her lunch plans, ensuring proper care for the patient.

Conflict Resolution and Style

The approach I used to resolve this conflict involved maintaining composure and striving for mutual understanding. I remained calm to manage my emotions and avoid reacting impulsively. To resolve the issue, I acknowledged the technician’s perspective, understanding her need for a break, while emphasizing the importance of informing me about her absence. The technician understood my concerns and offered to assist me for the remainder of the shift. This approach helped resolve the conflict amicably and strengthened our working relationship. I believe this conflict resolution style was effective because it allowed both parties to express their concerns and reach a mutual understanding.

Efficacy of Conflict Resolution

The conflict resolution strategy used in this situation was highly effective. By focusing on calm communication and empathy, I was able to manage the situation without escalating tensions. My ability to establish common ground with the patient care technician laid a foundation for mutual respect and understanding. I believe that this style was the most appropriate because it helped address the conflict constructively while preserving the integrity of the patient care environment. I was able to prevent the situation from worsening by maintaining control over my emotions and focusing on collaboration, even in challenging circumstances.

Preferred Mode of Conflict Resolution

My preferred method of conflict resolution is active listening. Active listening involves giving the other person your full attention, acknowledging their perspective, and validating their emotions. I find this approach to be highly effective because it helps me understand the other party’s concerns, providing an opportunity for meaningful feedback. Active listening fosters communication, reduces defensiveness, and promotes a deeper level of understanding, which is crucial for resolving conflicts effectively (Weger, Castle, & Emmett, 2010).

Table: Conflict Resolution

References

Weger, H., Castle, G. R., & Emmett, M. C. (2010). Active listening in peer interviews: The influence of message paraphrasing on perceptions of listening skill. International Journal of Listening, 24(1), 34–49. https://doi.org/10.1080/10904010903466311

NR 582 Week 3 Discussion Board

Doas, M. (2015). Are we losing the art of actively listening to our patients? Connecting the art of active listening with emotionally competent behaviors. Open Journal of Nursing, 5(6), 566–570. https://doi.org/10.4236/ojn.2015.56060