NR 447 Week 6 Performance Measurement PowerPoint

Student Name

Chamberlain University

NR-447: RN Collaborative Healthcare

Prof. Name:

Date

What is Hospital Compare?

Hospital Compare is an online resource designed to provide detailed insights into the quality of care offered by more than 4,000 Medicare-certified hospitals across the United States. This platform also includes over 130 Veterans Administration (VA) medical centers. By using Hospital Compare, users can locate hospitals and assess the quality of care at each facility (Medicare.gov). For this analysis, the quality of care at Lincoln Hospital and Jacobi Medical Center, two facilities located in the Bronx, NY, but in distinct neighborhoods, will be compared.

Major Differences in Care and Patient Satisfaction

The analysis seeks to identify if there are significant differences in care quality and patient satisfaction between Lincoln Hospital and Jacobi Medical Center. This comparison highlights differences in key metrics such as patient surveys, effective care for specific conditions, readmissions, complications, and death rates. Despite differences in some metrics, the results suggest that neither hospital significantly outperforms the other regarding patient satisfaction and quality of care.

Benefits of Hospital Compare for Consumers and Staff

For consumers and patients, Hospital Compare provides numerous benefits. It offers ratings based on patient feedback, details hospitals’ experience with specific conditions, and highlights strengths and weaknesses. Additionally, patients can evaluate ratings on healthcare provider interactions, facility cleanliness, and the use of patient surveys to identify improvement areas. For staff seeking employment, the platform provides a comprehensive overview of local hospitals, including available services and patient ratings, enabling better-informed career decisions.

Table Format

Aspect	Lincoln Hospital	Jacobi Medical Center
Patient Surveys	51% rated 9/10; physician communication matched national average; nursing communication below average.	58% rated 9/10; higher nursing communication at 69%; discharge understanding comparable to Lincoln.
Effective Care (Sepsis & Colonoscopy)	31% received appropriate sepsis care; 97% adhered to colonoscopy follow-ups.	35% received sepsis care; 67% adhered to colonoscopy follow-ups.
Readmissions, Complications, Deaths	Readmission rates exceeded national averages; complications and death rates were comparable.	Readmissions consistent with Lincoln but lower overall; complications and death rates similar.

Recommendations and Summary

Recommendations for Lincoln Hospital

Several strategies could improve Lincoln Hospital’s quality of care:

Enhance physician-patient communication to ensure care plans are easily understandable.
Increase nurse-to-patient ratios for more individualized care.
Hire additional staff to support timely evaluations.
Provide estimated wait times to reduce patient frustration in emergency and outpatient settings.

Summary of Insights

Using Hospital Compare revealed unexpected findings about patient satisfaction and care quality. For instance, Lincoln and Jacobi had comparable ratings, debunking assumptions that Jacobi would outperform Lincoln. This experience emphasized the importance of clear nurse-patient communication and highlighted areas where improvements are essential for both hospitals.

References

Medicare.gov. (n.d.). Hospital Compare. Retrieved from https://www.medicare.gov/hospitalcompare