MHA FPX 5016 Assessment 3 Stakeholder Communication in Health Information Systems

Student Name

Capella University

MHA-FPX 5016 Introduction to Health Information Systems

Prof. Name:

Date

Stakeholder Communication in Health Information Systems

Introduction

After evaluating the current electronic health records (EHR) system at Vila Health’s Independence Medical Center, it was determined that the system suffers from issues related to interoperability, user-friendliness, and compliance with meaningful use guidelines. As the Quality Assurance Manager, I recommend implementing a new EHR training system and improving data liquidity to enhance operational efficiency. This paper will explore the recommendations, their timelines, their effects on stakeholders, and the corresponding value statements.

Relevant Stakeholders

The proposed changes to the EHR system will impact several stakeholders. Clinicians are primary stakeholders, as their frontline role in providing clinical services requires access to accurate and timely reports. Office staff in clinical services, who handle tasks such as billing and supply ordering, are also significant stakeholders. Furthermore, clinical services managers, who aim to reduce readmission rates and increase revenue, are crucial to the system’s effectiveness.

Recommendations and Timeline

The recommendations at Vila Health are based on the need for a compliant system that meets the requirements of EHR users. The existing system’s shortcomings in communication with other systems, real-time patient file updates, and effective claims processing highlight the urgency for change. The proposed solution involves implementing a new EHR system that prioritizes data liquidity. The implementation timeline, which spans 6-8 months, includes stages such as system evaluation, defining organizational needs, staff training, and testing to ensure functionality.

Challenges in implementation may include cost implications, staff resistance, and complexities related to data migration. Addressing these challenges will necessitate careful planning, effective communication, and thorough training.

Impact on Relevant Stakeholders

An analysis of stakeholders’ value statements, recommendations, and the impact of implementation reveals the advantages of the new EHR system. Key value propositions for stakeholders include enhanced efficiency, reduced administrative burden, improved interoperability, and decreased errors in billing and coding.

Best Practices to Overcome Barriers

To address resistance and ensure successful implementation, a comprehensive strategic plan that assigns roles and responsibilities is essential. Adhering to the timeline, maintaining effective communication, and providing extensive staff training are critical. Highlighting the benefits of the system for patient care and workflow efficiency can help secure staff buy-in.

Value Statement

Stakeholders’ value statements underscore the importance of workflow enhancements for increased efficiency, improvements in interoperability, reduction of errors in billing and coding, and streamlined management of patient records.

References

Aguirre, R. R., Suarez, O., Fuentes, M., & Sánchez-González, M. A. (2019). Electronic health record implementation: A review of resources and tools. Cureus, 11(9), e5649. https://doi.org/10.7759/cureus.5649

Health IT. (2019, April 15). How should I train my staff? https://www.healthit.gov/faq/how-should-i-train-my-staff

Sinhasane, S. (2019, May 24). Top 10 EHR implementation challenges and how to overcome them. Mobisoft Info Tech. https://mobisoftinfotech.com/resources/blog/top-10-ehr-implementation-challenges-and-how-to-overcome-them/