LEAD FPX 5220 Assessment 4 The Roles of Teams in Organizational Change

LEAD FPX 5220 Assessment 4 The Roles of Teams in Organizational Change

Student Name

Capella University

LEAD-FPX5220 Leader as Change Agent

Prof. Name:

Date

Introduction

Frontline staff at Trinity Health faces the need for a cultural shift, specifically focusing on improving patient experience and communication. The desired outcome is an increase in both patient satisfaction and staff communication.

GRPI Model

• Goals: Define the core mission and purpose of the team.
• Roles: Clarify who is responsible for each task.
• Processes: Establish control, coordination, and communication channels.
• Interpersonal Relationships: Foster trust, open communication, and provide constructive feedback.

Current State of Staff

The staff at Trinity is experiencing several challenges:

• Lack of communication
• Minimal cooperation
• Absence of clear direction
• Units functioning in isolation
• Few standardized procedures in place

Trinity & GRPI Model Application

• Goals: Increase communication and patient involvement.
• Roles: Define clear roles and responsibilities for staff.
• Processes: Develop a playbook for bedside shift reporting.
• Interpersonal Relationships: Implement a top-down approach to enhance involvement.

Strategy

• Develop a sense of urgency for change.
• Form a powerful guiding coalition.
• Create a clear vision for the future.
• Communicate the vision effectively.

Performance as a Change Team

• Regular staff meetings.
• Establish a coalition with defined roles.
• Implement policies to support the change.
• Conduct unit-specific meetings to ensure alignment.

LEAD FPX 5220 Assessment 4 The Roles of Teams in Organizational Change

Practical Activities

• Celebrate small wins to maintain momentum.
• Communicate regularly with the team.
• Encourage collaboration across different units.