BUS FPX 4126 Assessment 3 Researching Solutions

Student Name

Capella University

BUS-FPX4126 Health Care Information Management

Prof. Name:

Date

Information Technology Needs

AxessPointe recognizes the importance of implementing advanced IT processes to improve organizational operations and patient care. The IT needs at AxessPointe primarily focus on enhancing communication systems, which include:

Restructuring Phone Lines: Developing a more organized and efficient communication system.
Integration with EHR: Incorporating phone lines into the Electronic Health Record (EHR) system to improve patient identification and safety.
Cloud-Based Servers: Migrating from client-hosted servers to cloud platforms for enhanced operational efficacy.

Effective patient communication is critical, as studies have shown improved communication with healthcare providers correlates with better health outcomes and higher patient satisfaction (King & Hoppe, 2013). By integrating phone lines with the EHR system, AxessPointe can enhance patient identification and mitigate safety risks. Additionally, transitioning to cloud-based servers can further optimize EHR functionality, fostering patient engagement and operational efficiency (Chen et al., 2016).

Policies and Human Resource Guidelines

Strong HR policies and guidelines are essential for fostering a productive healthcare environment. At AxessPointe, the HR department ensures that employees understand and adhere to organizational policies, particularly those related to the API system. Key highlights include:

Onboarding and Training: A comprehensive two-week onboarding program equips employees with the necessary skills, system familiarity, and confidence to excel in their roles.
Employee Development: Research emphasizes the role of training in reducing employee turnover, making professional development a critical aspect of AxessPointe’s retention strategy (Cloutier et al., 2015).

Investing in these HR initiatives ensures employees are well-prepared and motivated, aligning with AxessPointe’s commitment to operational excellence.

Compliance and Quality Initiatives

HIPAA Evaluation

As a covered entity, AxessPointe prioritizes strict adherence to HIPAA Privacy and Security rules. Efforts to maintain compliance include:

Annual HIPAA training for all employees.
Specialized Release of Information (ROI) training for staff handling medical records to ensure the protection of patient health information (U.S. Department of Health and Human Services, 2020; HIPAA Journal, 2021).

Quality Improvement Initiatives

AxessPointe implements initiatives like the Medication Therapy Management (MTM) program to enhance care quality and financial outcomes. This program reduces overall care costs, creates new revenue streams, and supports patient-centered care (OPA, 2020; Lorange, 2021).

Row and Column Table

Category	Details	Impact
IT Needs	– Restructure phone lines. – Integrate phone lines into the EHR. – Migrate servers to the cloud.	Improved patient safety, streamlined communication, and operational efficiency.
HR Policies	– Two-week onboarding program. – Focused training on systems and day-to-day roles.	Enhanced employee retention and operational productivity.
Compliance and Quality	– Annual HIPAA training. – Specialized ROI training. – Medication Therapy Management (MTM) program.	Ensures data protection, reduces costs, and promotes patient-centered care.

Conclusion

AxessPointe invites proposals from vendors to address these outlined IT needs. The deadline for proposal submissions is August 13, 2021, with a final selection by August 27, 2021.

References

Chen, S. W., Chiang, D. L., Liu, C. H., Chen, T. S., Lai, F., Wang, H., & Wei, W. (2016). Confidentiality Protection of Digital Health Records in Cloud Computing. Journal of Medical Systems, 40(5). https://doi.org/10.1007/s10916-016-0484-7

Cloutier, O., Felusiak, L., Hill, C., & Pemberton-Jones, E. (2015). The importance of developing strategies for employee retention. Journal of Leadership, Accountability and Ethics, 12(2), 119-129.

HealthIT. (2019, May 16). What are the advantages of electronic health records? | HealthIT.gov. HealthIT.Gov. https://www.healthit.gov/faq/what-are-advantages-electronic-healthrecords

HIPAA Journal. (2021, July 7). HIPAA Training Requirements. The HIPAA Journal. https://www.hipaajournal.com/hipaa-training-requirements/

Kambil, A. (2018, August 3). Evaluating IT: A CFO’s perspective. Deloitte United States. https://www2.deloitte.com/us/en/pages/finance/articles/cfo-insights-evaluatinginformation-technology-cio.html