BUS FPX 4127 Assessment 3 Researching a Clinical Issue

Student Name

Capella University

BUS-FPX4127 Evidence-Based Health Care Management

Prof. Name:

Date

Introduction

Evidence-based management is a cornerstone of healthcare organizations, particularly in ensuring the delivery of high-quality patient care. The need for accurate, current, and credible information becomes paramount when researching topics such as patient waiting room dynamics, which directly affect patient satisfaction and organizational efficiency. When hospital executives neglect the issue of excessive wait times, they risk a decline in reimbursement rates, as patient feedback, particularly about waits longer than 15 minutes, directly influences these metrics. To explore this issue, three credible sources—Sage Journals, the National Center for Biotechnology Information (NCBI), and Villanova University—were identified for their relevance and contributions to evidence-based insights.

Validity and Credibility

Source	Details	Relevance
Sage Journals	Sage Journals, the world’s fifth-largest publisher, provides scholarly research on diverse topics. The article “The Influence of Wait Time on Patient Satisfaction in the Orthopedic Clinic,” authored by Kreitz, Winters, and Pedowitz in 2016, analyzes survey data from 2011 to 2014, involving 3,125 patient responses.	This research emphasizes how reducing wait times positively impacts patient satisfaction. While it may not significantly affect patients’ likelihood of recommending a clinic, it underscores the importance of patient satisfaction in healthcare delivery and reimbursement.
Villanova University	A private research institution that partnered with Australian researchers to apply Six Sigma methodologies in hospital settings. This study examined ways to optimize emergency care processes, enhancing patient flow and reducing admission-to-bed times through Lean Management and Six Sigma strategies.	The integration of Lean Management and Six Sigma demonstrated significant improvements in hospital efficiency, saving resources and allowing for investments in modern monitoring technologies. The study provides actionable insights for healthcare management.
NCBI	The NCBI, part of the U.S. National Library of Medicine, published the article “The Waiting Room Wait” in 2014. This study discusses transforming waiting room experiences by implementing engagement strategies like questionnaires, appointment goals, and layout improvements.	The article highlights innovative strategies to optimize waiting room experiences, promoting better patient engagement and more efficient consultations. It showcases practical ways to address patient concerns while improving satisfaction and operational efficiency.

Conclusion

The use of credible and peer-reviewed sources is essential for conducting research that drives healthcare improvement. Sage Journals and the NCBI offer rigorously vetted content, ensuring the reliability of their findings. While Villanova University’s study lacks formal peer review, it adds valuable insights into practical applications for healthcare management. Evidence-based management practices, as demonstrated by these sources, are instrumental in transforming healthcare delivery by improving efficiency, patient satisfaction, and overall outcomes.

References

Bisk. (2015). Villanovau.com. Retrieved October 3, 2017, from https://villanovauniversity.com

Kreitz, T., Winters, B., & Pedowitz, D. (2016). The influence of wait time on patient satisfaction in the orthopedic clinic. Journal of Patient Experience, 3(2), 39–42. https://doi.org/10.1177/2374373516652253

Sherwin, H. N., McKeown, M., Evans, M. F., & Bhattacharyya, O. K. (2013). The waiting room “wait”: From annoyance to opportunity. Canadian Family Physician, 59(5), 479–481.