Student Name
Capella University
PM-FPX5332 Project Management, Planning, Execution, and Control
Prof. Name:
Date
The intent of developing the Risk Management Plan is to address the inherent risks associated with projects, which affect individuals and businesses alike. All projects carry risks due to their unique nature and varying complexities, which aim to deliver specific benefits (PMBOK, 2017). While risks cannot be entirely eliminated, they can be effectively managed through preparation. This management occurs within a framework of constraints and assumptions, while also responding to potentially conflicting and evolving stakeholder expectations (PMBOK, 2017). This risk management plan will encompass the project description, risk management principles, processes, planning, and analysis.
Cosmo, Inc. has established itself as a leading manufacturer of wearable technology. However, following a comprehensive market analysis, the President and CEO identified a potential issue that could adversely affect future earnings. The report indicated that competition from other companies could threaten its current 33% market share. The objective is to assess this perceived threat by formulating a plan that aims to mitigate or eliminate the risk of losing market share. Cosmo will devise a swift and validated plan to introduce new technology to the market. The challenge lies in integrating this technology into existing ERP and marketing systems to create a successful formula. This new marketing strategy must be executed within a budget of $150,000 and completed within 10 weeks. To facilitate this project, staffing and communication plans have been established.
This project will employ the tools and techniques from PMBOK (2017) as outlined below in its approach to risk management:
Expert Judgment: The Project Manager will invite resources with experience in similar projects to participate in data-gathering sessions aimed at identifying and addressing potential risks. The outcomes will be presented to the Project Sponsor.
Data Gathering through Brainstorming: A group of individuals with prior experience in similar projects will engage in data-gathering sessions facilitated by the Project Manager. These sessions will be informal, allowing participants to share issues encountered in past projects.
Meetings: Weekly meetings will be held to discuss risks and risk mitigation as they arise. An initial brainstorming session will be conducted, followed by ongoing weekly change review board meetings and segment status checks to communicate and document any risks.
Documents: A risk register will be maintained as necessary. This register will include identified risks, potential owners, and possible risk responses. A risk report will be generated to provide information on individual risks and their impact on the overall project.
Based on an analysis of known and unknown risks associated with the project, the following specific risks may impact project outcomes (costs, time, quality, performance) and their characteristics are documented below:
Delay of Microchips: If microchips are delayed by the IT department, it could affect the completion date, as all microchips must be delivered for testing to proceed. (NEGATIVE)
Lack of Resource Availability: Insufficient availability of resources may result in missed deadlines, delaying the overall project launch date. (NEGATIVE)
Software Enhancement Effects on Existing Functionality: If the deployment of additional features negatively impacts existing software functionality, it may necessitate additional development and testing work that is not accounted for in the current budget and timelines. (NEGATIVE)
Lack of Funds: If the full budget is not approved or available, the project may need to be scaled back or paused until full funding is secured. (NEGATIVE)
Manufacturing Volume: If the manufacturing teams are unable to increase their output, there will be delays in fulfilling orders, leading to negative customer impacts and potentially decreased sales. (NEGATIVE)
Developmental Gaps: If there are gaps in the requirements used by the development team, issues may arise during the user acceptance testing phase, necessitating redevelopment that could extend timelines and jeopardize deadlines. (NEGATIVE)
Testing Errors: If issues are not identified during unit, quality assurance, or user testing, there is a risk that these problems will reach production, resulting in negative customer experiences and costly urgent fixes. (NEGATIVE)
Missed Deadlines: Each team must meet their task deadlines to ensure the launch date is met; if any team fails to meet their deadlines, the entire project could face potential delays and increased costs not accounted for in the original budget. (NEGATIVE)
Increased Delivery Times: If the marketing campaign is overly successful and sales exceed projected volumes, there is a risk of customer dissatisfaction due to longer delivery times. (NEGATIVE)
Misdiagnosed Target Audience: If the marketing team inaccurately analyzes a potential market segment, sales may not increase as anticipated from the new features and marketing campaign, leading to a poor return on investment. (NEGATIVE)
Safeguard System Update Failure: If the conversion of the current ERP with the safeguard system fails, the IT team must be prepared to address the issue promptly(NEGATIVE)Â
To quantify the probability and impact levels of risks, a risk matrix legend is defined as follows:
Probability Level Criteria | Impact Level Criteria | ||
---|---|---|---|
Very High (VH) | 90% | Very High (VH) | Catastrophic |
High (H) | < 89% x > 80% | High (H) | Critical |
Medium (M) | < 79% x > 70% | Medium (M) | Marginal |
Low (L) | < 69% | Low (L) | No Impact |
Probability Level Criteria | Impact Level Criteria | ||
---|---|---|---|
Very High (VH) | 90% | Very High (VH) | Very Significant |
High (H) | < 89% x > 80% | High (H) | Significant Impact |
Medium (M) | < 79% x > 70% | Medium (M) | Some Impact |
Low (L) | < 69% | Low (L) | Zero to Minor Impact |
The risk matrix serves as a graphical representation of identified risks, evaluating them in terms of the probability (likelihood) of occurrence and their impact on project success factors such as costs, time, and quality. The definitions of risk probability and impact levels are tailored to the specific project and reflect the organization’s risk appetite and thresholds.
Risk # | Risk | Probability | Impact | Response to Risk | Action Plan | Person Responsible | Status |
---|---|---|---|---|---|---|---|
1 | Delay of Microchips | Medium (M) | High (H) | Mitigate | Overnight ship the microchips to avoid delays. | Joe Wescom (IT Manager) | In progress |
2 | Lack of resource availability | Low (L) | Very High (VH) | Mitigate | Identify alternate resources and have them readily available if needed. | Stakeholder of affected workstream | In progress |
3 | Effect on existing functionality | Medium (M) | High (H) | Avoid | Software cannot be launched if there is an issue with its conversion. | Joe Wescom (IT Manager) | Not started |
4 | Lack of funds | Low (L) | High (H) | Mitigate | Appeal to the Board of Trustees for the entire budget. | Harold Living (CEO) | Not started |
5 | Manufacturing volume | Medium (M) | Medium (M) | Mitigate | Overtime may be needed to meet estimated required volumes. | Shawn Reed (Director of Customer Service) | Not started |
6 | Developmental gaps/missed requirements | High (H) | High (H) | Mitigate | All risks will be signed off on requirements prior to development. | Joe Wescom (IT Director) | Not started |
8 | Missed software defects | Medium (M) | Medium (M) | Transfer | Urgent production fixes will be handled by the support team. | Joe Wescom (IT Director) | Not started |
9 | Unmet deadlines | Medium (M) | High (H) | Transfer | Unmet deadlines will lead to shorter deadlines for the next team. | Stakeholder of affected workstream | Not started |
10 | Misdiagnosed target audience | Low (L) | Very High (VH) | Accept | No action or change needed if this occurs after campaign development. | Thomas Dixon (Director of Customer Service) | Not started |
11 | Safeguard systems update failed integration with ERP system | High (H) | High (H) | Accept | Have the IT department on standby to troubleshoot as needed. | Joe Wescom (IT Director) | Not started |
To ensure that the project team and key stakeholders remain informed about the current level of risk exposure, project work should be continuously monitored for new, changing, and outdated project risks, as well as for changes in the overall project risk level by applying the Monitor Risks process (PMBOK, 2017). Since monitoring and control is an ongoing process throughout the project lifecycle, the following outlines the monitoring process, review, reporting, and assignment of ownership and time estimates.
Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge: (PMBOK Guide) – Sixth Edition/Agile Practice Guide Bundle. (Sixth).
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