PSY FPX 6730 Assessment 4 Theoretical Foundations

PSY FPX 6730 Assessment 4 Theoretical Foundations

Student Name

Capella University

PSY FPX 6730 Consultation Psychology

Prof. Name:

Date

Theoretical Foundations in Psychology for Consultation

Case Study: Overhauling Payroll and PTO Management Systems

The finance director and operations manager of a charter school are seeking consultancy to modernize their payroll and Paid Time Off (PTO) systems while investigating the rising turnover at one of their locations. In recent years, the school has experienced significant changes, including the opening of a new branch, which has effectively doubled both staff and student numbers. Additionally, the retirement of key financial personnel has exposed outdated methods that are no longer suitable for efficient time management. With the addition of 30 new staff members, revamping the payroll and PTO systems has become essential. Furthermore, the turnover rate at the original location (CS1) has increased dramatically over the past two years, necessitating an exploration of its underlying causes.

One challenge arises from the frequent turnover in administrative roles, which has led to unclear responsibilities among staff, particularly between office and operations managers. Previous attempts to implement digital timekeeping systems have failed, reflecting a broader resistance to change within the organization. The Board of Trustees is concerned about the rising turnover, recognizing its impact on resources and the diversion of focus from student welfare. The Executive Director, responsible for program effectiveness, is under pressure to address the situation promptly.

PSY FPX 8730 Assessment 4 Theoretical Foundations in Psychology for Consultation

The finance director, who is leading the consultancy initiative, provides insights into the current payroll system and the desired outcomes. Operations managers can supply data on daily school functions, including attendance and PTO tracking. Principals, worried about their reputations amid high turnover, may hesitate to share potentially negative information. Nevertheless, their insights regarding classroom operations are invaluable. Lastly, teachers’ subjective feedback on their reasons for leaving or staying can shed light on underlying issues.

Various methodologies, such as qualitative interviews, surveys, and focus groups, can reveal staff perceptions and facilitate positive changes. Gestalt psychology, which emphasizes holistic problem-solving, and Cognitive-Behavioral Therapy (CBT), which targets irrational beliefs and behaviors, offer theoretical frameworks for intervention.

Consulting Theories and Evidence-based Practices

In contrast to behaviorism, Gestalt psychology asserts that learning involves higher-level cognitive processes, promoting problem-solving that transcends simple stimulus-response mechanisms. Similarly, Rational Emotive Behavior Therapy (REBT), a precursor to CBT, addresses irrational beliefs that underlie maladaptive behaviors. By integrating behavioral and cognitive strategies, CBT provides effective, evidence-based treatment for a range of psychological issues.

Synthesis of Consulting Theories

For the charter school, Gestalt theory can enhance adaptability to organizational changes, while CBT principles can inform decision-making and behavior modification. By addressing resistance to change and fostering rational decision-making, consultants can promote organizational resilience and growth.

Consulting Guidelines

Consultants act as advisors, facilitating change processes through collaborative problem-solving. Engaging stakeholders in defining problems, setting goals, and developing strategies is crucial for ensuring long-term success. Objectivity and a readiness to confront issues are essential for consultants to effectively guide their clients.

References

Block, P. (2011). Flawless consulting: A guide to getting your expertise used (3rd ed.). Hoboken, NJ: Wiley.

Chidiac, M. (2013). An organizational change approach based on Gestalt psychotherapy theory and practice. Journal of Organizational Change Management, 26(3), 458-474.

David, O. (2016). The foundations and evolution of cognitive-behavioral coaching in organizations: An interview with Dominic DiMattia. Journal of Rational-Emotive & Cognitive-Behavior Therapy, 34(4), 282-288.

PSY FPX 8730 Assessment 4 Theoretical Foundations in Psychology for Consultation

Huisman, P., & Kangas, M. (2018). Evidence-based practices in cognitive behavior therapy (CBT) case formulation: What do practitioners believe is important, and what do they do? Behaviour Change, 35(1), 1-21.

Sills, C., Lapworth, P., & Desmond, B. (2012). Gestalt in organizations: With the gestalt coach or consultant. In An introduction to Gestalt (pp. 165-180). London: SAGE Publications Ltd.

Wedding, D., & Corsini, R. J. (2018). Current Psychotherapies. Boston, MA: Cengage Learning.